Retention Marketing

Turning one-time customers into loyal repeat customers

Our retention marketing services focus on turning one-time buyers into loyal, repeat customers through email, SMS, lifecycle marketing and loyalty strategies. By leveraging first party data and automation, we help brands deliver personalized experiences that increase customer lifetime value, reduce acquisition costs, and drive sustainable revenue growth—ensuring long term predictable growth.
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By the numbers

$287M

Retention related revenue generated

$163M

First party data profiles created

36X

Average ROI on email automations

37%

Increase in repeat purchases

23%

Increase in Customer Lifetime Value

11B

Emails sent and A/B tested

How we help

Higher Customer Lifetime Value (CLV)

By nurturing existing customers, brands encourage repeat purchases, increasing the total revenue generated per customer over time.

Lower Customer Acquisition Costs (CAC)

Retaining customers is more cost-effective than acquiring new ones, reducing marketing spend while maximising return on investment.

Stronger Brand Loyalty & Engagement

Personalised communication using first party data creates deeper connections, encouraging customers to stay loyal and interact with the brand more often.

Retention Marketing Services

Email & SMS Marketing

Personalised, data-driven campaigns that nurture customer relationships, drive repeat purchases, and increase revenue through strategic messaging and segmentation.

Customer Lifecycle Marketing

Mapping key touch points using automation to deliver timely, relevant messaging that maximises retention and customer lifetime value.

CRM Management

Organises and optimises customer data for better segmentation, automation, and personalisation, enabling more effective and efficient marketing campaigns.

Loyalty & Rewards Programs

Encourages repeat purchases by rewarding customer engagement, fostering long-term brand affinity, and increasing lifetime value.

First-Party Data Activation

Leverages owned customer data to create highly targeted and personalised marketing strategies and reduces dependency on third-party data sets.

Let's talk email

Why partner with us for your retention marketing needs?

Trusted by 150+ brands

Customers spanning diverse backgrounds, from ecommerce start-ups to global industry giants, entrust us for our expertise.

Global presence

Operating globally with teams spanning multiple time zones, we collaborate with businesses worldwide.

Expert email specialists

Our email marketing teams excel in strategy, design, integration, and analytics, crafting tailored solutions for optimal results.

Seamless Integration

Our solutions are designed to integrate with your systems and ways of working, from ESPs like Klaviyo to marketing clouds such as Salesforce.

Fast Results

Every day counts. With our rapid email sprints, we can perform the work of 12 months in just 12 weeks, helping you achieve rapid results.

Proprietary software solutions

Looking to take your email marketing to the next level? RQmedia offers MashrMail®, advanced email building software for high performance teams.

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Some of our clients

What our clients say about us

Kerry Scotney

Head of Digital NoniB Group

We've been very happy with everything Rahi and the RQmedia and team have done. Our email revenue has increased by 500% within the first 30 days of starting with them and has improved further from them. We are now looking at them handling our other brands for all our email marketing. Highly recommend using for email marketing!

Michele

Vice President toolstoday.com

We are seeing a 78x ROI on our Klaviyo email campaigns thanks to RQmedia. Not much more to say. Work with them.

Zuzanna Martin

Head of eComm lowes.com.au

The RQmedia team successfully helped us migrate into Klaviyo, set everything up and hit very aggressive targets for our yearly digital strategy. Email is now delivering just over 30% of total site revenue which is fantastic.

Sarah Lin

Baldr Electronics

Hi Daniel, I like your first campaign design. Very nice. We are looking forward to a strong holiday season with you and the team. Glad we finally started getting some professionals to handle our email marketing.

Andrew Watts

Founder of Severn River Publishing

The team at RQmedia went above and beyond to provide us with excellent service. The communication, graphic design, and development work were all top notch. They have top expertise in email marketing strategy and tactics. I highly recommend working with them.